By C. L. Reese

Are these customer relationship mistakes damaging your business?

The relationship between a small company and its customers is a tricky one. While not as intense as that with family members, surprisingly enough, long-term business relationships have similar risks for both parties as any other "friendship."

CNN.com business producer, Kevin Voigt

(CNN) - Who works the most minutes each day at home and work?

By Hasan

Motivation is one of the primary concerns and challenges facing today’s supervisors and managers. This article will introduce you to techniques for creating a proper motivational climate. You will also learn how to apply the techniques for motivating employees, prepare individual action plans to solve on-the-job problems, and identify causes of low morale and strategies for improving overall employee behaviors.

Information is power. It is also the key to effective customer retention, because if you really know your customers you can give them the service and respect they deserve. But unless you have a photographic memory (or a really small client list), you will not be able to discover and track everything there is to know about your clients. Here are a few things you can do that will help.